The Benefits Of IVR Voice Messages
We all know that first impressions count, so why would you compromise on perhaps the most important touch point with your customers? Professional IVR Voice Messages are a wise investment for any call centre or large organisation. They allow you to deliver a stand-out customer experience before the caller even speaks to an adviser.
If your business is inundated with calls, splitting and organising them will help you:
A good IVR menu should logically route calls based on responses, helping your call centre become more efficient. By answering common questions through on hold messages, it can also save time once the caller reaches an advisor.
Time is money: the quicker and easier a call can be dealt with, the fewer resources you need to channel into customer service. In fact, by delivering a positive experience, you can boost sales and increase the customer lifecycle.
Improve customer experience
Customers hate being on hold, or being passed from pillar to pillar. An efficient, accurate service will reflect well on your company, while professional IVR messages will boost their perception of your brand.
Reduce call abandonment
By cutting down wait times and making the on hold experience a pleasant one, you can reduce the risk of customers getting angry and hanging up. One of our clients improved caller abandonment by 7% within a month of implementing our service.
Of course, this all boils down to the quality of your call flow, scripts and IVR voiceover recordings. Having a ‘nice voice’ isn’t enough; you need to know how to use it, and consider what journey a customer might take to reach the right department.
That’s where we come in. Our IVR recording process can offer as much or as little support as you need. Whether you have an existing IVR script or need help mapping your call flow and writing engaging, informative messages, we can tailor our services to your needs.