Case Studies
How we’ve helped contact centres improve the caller experience and become more efficient
Click a logo below to view the Case Study & Video Testimonial.
Southampton City Council
Professional IVR Voice Prompts and In-Queue Messages ensure residents are directed to the correct department first time.
Haringey Council
Full consultancy services ensured call flows and in-queue messages are created to industry standards and recorded with an on-brand voiceover.
Wandle Housing Association
Moving away from voice messages recorded by a member of staff to a professional voiceover has reduced abandonment rates.
St Georges Hill Lawn Tennis Club
Learn how we helped St George’s Hill Lawn Tennis Club improve the caller experience with professional voice messaging and on hold marketing music and messages.
Lavish Alice
Lavish Alice now to manage customer expectations and promote digital channels using professional IVR Messages.
Leonardo Hotels
A warm and welcoming consistent caller experience across all 52 UK & Ireland properties is important for Leonardo Hotels