Client Case Studies

Wandle - Video Testimonial

Here’s how we helped Wandle Housing Association improve contact centre efficiency and customer satisfaction, though out complete IVR Consultancy service.

Wandle Housing Association in London explain how iNarrator improved contact centre efficiency with IVR Consultancy and Professional Voice Recording Service.

Wandle IVR Before

Wandle IVR After


The Guinness Partnership - Video Testimonial

The Guinness Partnership Housing Association explain how iNarrator improved contact centre efficiency through IVR Consultancy and Professional Voice Recording Service.

Wowcher - Video Testimonial

Samantha Tomlinson explains how working with iNarrator has improved customer experience and contact centre efficiency.

Jurys Inn - Video Testimonial

We talk to Adrian Bingham of Jurys Inn to discuss the operational benefits of professional IVR Messages including: Improved customer satisfaction Reduced agent handle time Reduced caller abandonment Increase agent efficiency Improve ROI of contact centre operations

Simply Business

Here's how Simply Business sounded to callers before contacting us:

SB_2017_Logo.png

And here's how we helped improve the Simply Business Call Centre branding:

We have seen an improvement in customer experience and customer journey along with an increase in sales revenue now that the calls are routing to the right team.

The service, co-operation and speed to implement and make changes was really good. I very much liked the no fuss, simple approach that IVR Recordings has provided.
— Head of Customer Service, Simply Business

FourpureBrewing Co

Fourpure is a London based family brewery founded in 2013 by brothers Dan & Tom.

In early 2015 Dan contacted us to improve the IVR experience for customers, click below to hear what we did.


ScotRail

When Abellio, took over the operation of ScotRail they contacted us to re-record and updated their IVR Prompts. It's clear that Abellio are dedicated to transforming travel services for Scotland.


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