Client Case Studies

Wandle - Video Testimonial

Here’s how we helped Wandle Housing Association improve contact centre efficiency and customer satisfaction, though our complete IVR Consultancy and Professional IVR Voice Recording Service.


Audio Demos

Below you can listen to how Wandle sounded before working with iNarrator and the new scripts and call flows supplied that are now live for Wandle

Wandle IVR Before

Wandle IVR After


Return On Investment - Results

We achieved the following results in the first 3 months after launching the new IVR Recordings & Call Flows

Abandoned Calls Reduced to
less than 5%

Queue Wait Times
Reduced by

Service Level
Increased by


The Guinness Partnership - Video Testimonial

The Guinness Partnership Housing Association explain how iNarrator improved contact centre efficiency through IVR Consultancy and Professional Voice Recording Service.


Wowcher - Video Testimonial

Samantha Tomlinson explains how working with iNarrator has improved customer experience and contact centre efficiency.


Return On Investment - Results

25% of callers now self serve

from information provided by professional messages on the IVR system.

Jurys Inn - Video Testimonial

We talk to Adrian Bingham of Jurys Inn to discuss the operational benefits of professional IVR Messages including: Improved customer satisfaction Reduced agent handle time Reduced caller abandonment Increase agent efficiency Improve ROI of contact centre operations


Simply Business


Here's how Simply Business sounded to callers before contacting us:

And here's how we helped improve the Simply Business Call Centre branding:

We have seen an improvement in customer experience and customer journey along with an increase in sales revenue now that the calls are routing to the right team.

The service, co-operation and speed to implement and make changes was really good. I very much liked the no fuss, simple approach that IVR Recordings has provided.
— Head of Customer Service, Simply Business


When Abellio, took over the operation of ScotRail they contacted us to re-record and updated their IVR Prompts. It's clear that Abellio are dedicated to transforming travel services for Scotland.

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Call us on 0800 852 7720book a consultation, or email your script to for a free, same-day quotation.