Find your Moneypenny

Today sees the release of the latest Bond film, as ever it’ll be full of gadgets, action and of course cars. The Aston Martin makes an appearance in 11 Bond films and is one of the most iconic vehicles in cinematic history, yet even James Bond’s car needs a service every now and again particularly after running into an enemy!

From the Aston Martin DB5 featured in Goldfinger, complete with rotating number plates to the V8 that ends up in a wooden hut on an ice rink in The Living Daylights, it’s clear to see each of the cars featured in the films brought something new, whilst maintaining a Bond tradition. Yet most impressive by far must be the DB10 in Spectre. The car was purpose built for filming, with only ten being produced it’s never going to be sold to the public, making it the most exclusive Bond car of all time.

We think that you and your business should be as impressive and unique as the DB10, bringing us to an important question, are you an Aston Martin or a Reliant Robin? Does your company sound as good as it should? The Aston could have all the gadgets in the world but if it didn’t look the part it wouldn’t have the same impact. First impressions are valuable when it comes to your company, don’t settle for being reliable, be impactful.

According to Inbound Telephone Call Centre, 94% of marketing budgets entice a customer to call, yet only 6% of the budget is actually spent on handling inbound calls. Customers deserve to be entertained if they’re prepared to wait on the line to speak to your advisors, welcoming IVR Prompts and Music On Hold Marketing is proven to retain those waiting on hold, compared to those who are faced with silence.

Bond has Moneypenny, your customers could have an IVR menu. Being able to direct your customer’s calls as quickly as possible through simple and easy to navigate menus is far more efficient than leaving someone on the line or passing them from department to department. Bond has Moneypenny, why not include an almost virtual secretary to your phone systems with IVR recordings?

The benefits of Professionally Recorded IVR Telephone Prompts

In business image is everything nowadays, and professionally recorded IVR messages can enhance your brand. After your website, the phone is usually the first point of contact with customers so it pays to make the right first impression.

If you’re utilising an Interactive Voice Response system, what impression is it giving callers?

The main benefits of using Professionally Recorded IVR Messages:

Experienced Voices - We hand pick only the best voice talent based on their experience and ability, the voice artists we work with have years of experience and are able to deliver consistent sounding IVR Prompts. Callers can instantly spot a professional voiceover which creates the right first impression for your company.

Consistent Sound - Our voiceovers are very good at matching their delivery style to your brand values, is able to bring your IVR Script to life and create the right mood for your telephone system. When you come to record message updates in the future your chosen voiceover will be able to match the new and old messages perfectly - your callers will never tell the difference.

High Quality Audio - Having your IVR Messages recorded in a fully soundproofed voice booth with a microphone worth over £1,000 ensures high quality sound, without distracting background noise. You might think that it’s not worth going to all that effort when the finished recordings will be used on the phone (yes you’re right the phone network doesn't provide great quality) but if you start with a recording that has background noise and is unclear, this will be magnified when listening back to it on the phone.

Professional Editing - If you record your own IVR Messages it’s usually done straight into the telephone system which means you have no editing control. What you record is what you get; there’s no chance to edit out breaths, pops, clicks and background noise, all of which are distracting for callers and doesn’t create the right impression. Audio editing requires a tuned ear and technical skills to provide a polished batch of IVR Prompts, which all match perfectly.

In short if you’re serious about attracting new customers and retaining existing ones, then taking the time and effort to improve your IVR Prompts it a must.

by Steve Hindley you can find Steve on Google+