In business image is everything nowadays, and professionally recorded IVR messages can enhance your brand. After your website, the phone is usually the first point of contact with customers so it pays to make the right first impression.
If you’re utilising an Interactive Voice Response system, what impression is it giving callers?
The main benefits of using Professionally Recorded IVR Messages:
Experienced Voices - We hand pick only the best voice talent based on their experience and ability, the voice artists we work with have years of experience and are able to deliver consistent sounding IVR Prompts. Callers can instantly spot a professional voiceover which creates the right first impression for your company.
Consistent Sound - Our voiceovers are very good at matching their delivery style to your brand values, is able to bring your IVR Script to life and create the right mood for your telephone system. When you come to record message updates in the future your chosen voiceover will be able to match the new and old messages perfectly - your callers will never tell the difference.
High Quality Audio - Having your IVR Messages recorded in a fully soundproofed voice booth with a microphone worth over £1,000 ensures high quality sound, without distracting background noise. You might think that it’s not worth going to all that effort when the finished recordings will be used on the phone (yes you’re right the phone network doesn't provide great quality) but if you start with a recording that has background noise and is unclear, this will be magnified when listening back to it on the phone.
Professional Editing - If you record your own IVR Messages it’s usually done straight into the telephone system which means you have no editing control. What you record is what you get; there’s no chance to edit out breaths, pops, clicks and background noise, all of which are distracting for callers and doesn’t create the right impression. Audio editing requires a tuned ear and technical skills to provide a polished batch of IVR Prompts, which all match perfectly.
In short if you’re serious about attracting new customers and retaining existing ones, then taking the time and effort to improve your IVR Prompts it a must.
by Steve Hindley you can find Steve on Google+