Housing Association Contact Centres become more efficient when working with IVR Recordings…


Wandle - Video Testimonial

Here’s how we helped Wandle Housing Association improve contact centre efficiency and customer satisfaction, though our complete IVR Consultancy and Professional IVR Voice Recording Service.

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Before - Staff Members

After - Professional Voice

 

Wandle - Return On Investment

We achieved the following results in the first 3 months after launching the new IVR Recordings & Call Flows

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Abandoned Calls Reduced to
less than 5%

Queue Wait Times
Reduced by
54%

Service Level
Increased by
29%

 

 

The Guinness Partnership - Video Testimonial

The Guinness Partnership Housing Association explain how iNarrator improved contact centre efficiency through IVR Consultancy and Professional Voice Recording Service.

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The Guinness Partnership now sounds like this:


 

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Call us on 0800 852 7720 or hello@ivr-recordings.co.uk

 

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Call us on 0800 852 7720book a consultation, or email your script to hello@ivr-recordings.co.uk for a free, same-day quotation.