Housing Association Contact Centres become more efficient when working with IVR Recordings…
Wandle - Video Testimonial
Here’s how we helped Wandle Housing Association improve contact centre efficiency and customer satisfaction, though our complete IVR Consultancy and Professional IVR Voice Recording Service.
Before - Staff Members
After - Professional Voice
Wandle - Return On Investment
We achieved the following results in the first 3 months after launching the new IVR Recordings & Call Flows
Abandoned Calls Reduced to
less than 5%
Queue Wait Times
Reduced by
54%
Service Level
Increased by
29%
The Guinness Partnership - Video Testimonial
The Guinness Partnership Housing Association explain how iNarrator improved contact centre efficiency through IVR Consultancy and Professional Voice Recording Service.
The Guinness Partnership now sounds like this:
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Call us on 0800 852 7720, book a consultation, or email your script to hello@ivr-recordings.co.uk for a free, same-day quotation.