Optimising recordings for use on IVR Systems

An often over looked part of the IVR recording process is mastering the finished audio.

Once the session recording has been cut up and saved as individual files, it's essential that these files are checked for accuracy; this includes checking each file against the approved IVR script, volume matching each file and them optimising for use on the IVR system. 

How we optimise IVR Messages for use on your IVR System...

Volume Matching

We volume match each IVR file so you don't geT BIG CHANGES IN SOUND LEVel when played back on your IVR system. Ensuring volume consistency across the entire system makes the whole IVR experience a much more pleasurable one. 

File Optimisation

Matching your new IVR messages to the required file specification for your IVR system is a must, otherwise the voice prompts will be too loud, too quiet or even distorted when played down the line to callers.

We've worked with a wide range of IVR systems and as long as we know the file specification we can optimise your IVR prompts to sound their best.

If you want to hear the difference a professionally recorded IVR message can make to your system then request your free demo recording today.


by Steve Hindley you can find Steve on Google+