Internal IVR System

Not all IVR Systems are customer facing

Over the past few months we have seen a rise in the number of IVR Messages being used for internal communications typically HR and IT Helpdesks.

Larger organisations with thousands of employees need to operate efficient systems for dealing with queries and an IVR system with professionally recorded IVR Messages can help internal departments control their workflow.

Professionally recording IVR Messages shows employees you've taken time to think about their experience as well as the customer experience.


by Steve Hindley you can find Steve on Google+